Kore.ai and Microsoft Join Forces to Drive Enterprise AI Transformation By CIOTech Outlook Team

Kore.ai and Microsoft Join Forces to Drive Enterprise AI Transformation

CIOTech Outlook Team | Friday, 23 May 2025, 03:06 IST

The partnership integrates Kore.ai’s powerful AI agent with Microsoft’s strong cloud and AI platform, permitting companies to use AI.
Microsoft 365’s Chat Copilot uses Kore.ai AI tools for Work, providing search options and specific agents for employees in HR.
Kore.ai platform will integrate easily with Microsoft’s Azure AI Foundry.

Kore.ai, a leading provider of conversational and generative AI, has signed a Strategic Partnership Agreement with Microsoft to help spur AI use within companies worldwide. The partnership integrates Kore.ai’s powerful AI agent with Microsoft’s strong cloud and AI platform, permitting companies to use AI at a pace, scale and level of safety never seen before. At the reimagine 2025 event in Orlando, Florida, the partnership made its debut, signaling a commitment to changing the way enterprises work with intelligent automation.

The no-code and pro-code capabilities of the Kore.ai platform will integrate easily with Microsoft’s Azure AI Foundry, Microsoft Teams, Microsoft 365 Copilot and Microsoft Copilot Studio. This approach means businesses can use AI agents within Microsoft tools, helping staff work and collaborate better. This means that Microsoft 365’s Chat Copilot uses Kore.ai AI tools for Work, providing search options and specific agents for employees in HR, IT and recruiting profiles. Agents from Kore.ai also communicate directly with Copilot Studio agents, meaning everyone can use this advanced AI ecosystem from Teams or Copilot Chat.

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The collaboration involves support for customers and making processes more efficient. Kore.ai’s AI in Microsoft Dynamics 365 and its AI for Microsoft Power Automate offer features that support digital and voice automation for contact centers and bring task automation a step further to intelligent process automation. Using Azure, these solutions make sure that all compliance, privacy and governance requirements are met. “Our strategic partnership with Microsoft marks a significant milestone in Kore.ai’s mission to make enterprise AI accessible, scalable, and impactful, helping enterprises reimagine their business operations with AI,” said Raj Koneru, Founder and CEO of Kore.ai.

Puneet Chandok, President of Microsoft India and South Asia, stated “Our strategic partnership with Kore.ai marks a significant milestone in our mission to accelerate enterprise AI transformation.” Both organizations are working jointly toward bringing AI that is flexible, human-centered and enhances how work is done across an organization.